Still Fighting Fires While Others Sip Mojitos? Trade In Your ITSM This Summer

It is summertime. Departments across the company unplug and unwind, with occasional email catchups by the beachside, enjoying the cool breeze and even a mojito or two.   

Sounds relatable? It would be if you are not a part of the IT department. While other employees are working on a tan line, you might be battling the usual barrage of tickets.   

I forgot my password again!   

The VPN is acting up!   

Can you help me install something quick?  

IT teams are stuck in the same exhausting loop day in and day out, dealing with repetitive requests, slow resolutions, and manual triage.  

The culprit that’s stealing summertime joy is a predictable one—an ITSM platform for employee support that hasn’t been updated since the era of the flip phone.   

But what if summer could be different this year?   

What if your Helpdesk didn’t feel like a heatwave of frustration but more like an AI-powered breeze, with your team able to automate the mundane, resolve faster, and enjoy the support process?   

Rezolve.ai’s Summer Trade-In Campaign is here to help you trade in that clunky, outdated system; you can trade in that clunky, outdated system for something smarter, sleeker, and more efficient with a high ROI and none of the migration chaos.   

The upgrade to an AI-powered ITSM isn’t about bells and whistles; it's about giving your IT team back their time, sanity, and their summer vacations.  

The Case for a Summer Trade-in: Why Legacy ITSM Can’t Handle the Heat  

Undoubtedly, traditional ITSM is breaking down, unable to handle the heat of modern IT demands. Given this reality, relying on traditional, outdated ITSM platforms is like trying to cool a data center with a desk fan.   

The ITSM solutions that many IT teams must rely on are struggling to keep up with the speed, scale, and complexity of today’s work environments because they were not built for hybrid work, multichannel support, or real-time resolution.   

These limitations of legacy ITSM platforms become glaringly obvious as workloads spike and employee support expectations grow.   

A Cycle of Repetition and Waste   

With legacy platforms, IT teams are helplessly locked in an endless loop of low-value tasks, like Level 1 tickets. Each day brings the same flood of repetitive tasks, including password resets, VPN issues, access requests, etc. This is a huge waste of talent and time, as agents who could be automating workflows or supporting transformation projects are instead handling the IT equivalent of copy-paste work. In other words, it's like using a Ferrari to deliver pizzas.   

User Experience that Works Against You   

While people are used to consumer apps that offer a seamless, intuitive experience, many ITSM portals still resemble a website from the early 2000s and work in a similarly clunky, confusing, and frustrating manner. Using these ITSM platforms with endless drop-downs, redundant forms, and login screens that belong in a museum means that a majority of employees try to solve their own IT problems before contacting support. And if you think that’s a good thing, think again — it leads directly to shadow IT, which is when employees switch to IT resources that aren’t known, approved, or overseen by the IT department.   

Employees take on the risk because, in many instances, it is better than navigating a maze of forms and waiting 24 to 48 hours for a response. As a result, there are increased errors, delayed problem resolutions, and more pressure on an already overwhelmed IT team.   

Delayed Responses in a Fast-Moving World   

Traditional ITSM platforms just can’t keep pace with modern requirements, leading to resolution times of 24 to 48 hours. These aren’t isolated instances either; they are systemic issues caused by manual triage, approval bottlenecks, and limited self-service. Notably, these issues don’t just burden the support staff, but they also tank employee productivity because they end up waiting for over a day to get access to tools or other systems.   

Mounting pressure and rising burnout   

It would be an understatement to say that agents on legacy platforms are stuck in a perpetual firefighting mode. While the ticket volumes and pace have seemingly skyrocketed since the pandemic, the tools haven’t kept up, leading to a toxic combination of manual workflows and repetitive requests. Consequently, IT support departments face burnout, high turnover, and spikes in sick days.   

High Frustration, Low ROI   

Even with all these limitations, legacy ITSM tools come with expensive annual licenses, add-on pricing for essential features, long implementation timelines, and piling costs for integrations and automation.   

In return, IT departments still get long queues, manual ticket handling, and poor experience for agents and users alike.   

Research indicates that a single password reset request to the IT department costs organizations about $70 in lost productivity and support time. Imagine what the costs add up to with thousands of such tickets per year.

Given all this, it’s no surprise that a quarter of companies are actively looking to replace their legacy ITSM. Companies are eager to satisfy their IT team and employees’ expectations about lower response times, automation, and user experience, but they are hesitant to move due to long contracts and the fear of complex migrations. But the longer they wait, the more hassle their IT teams will face. Everything from support speed to operational agility and employee satisfaction will take a hit when the IT staff is overworked, stuck with inefficient tools, and facing burnout.   

But there’s some good news! There has never been a better moment to trade in your legacy ITSM, as summer brings with it a natural slowdown for many businesses due to fewer tickets, more downtime, and lighter calendars for admins and agents. So now is the perfect window to make a smooth transition without disruption. And with Rezolve.ai’s limited-time Summer Trade-in Campaign, you can:  

• Exit your vendor contract without penalty - in eligible cases 

• Migrate with full white glove support  

• Go live before the fall ticket surge   

• Start reducing your ticket load and burnout within weeks   

Why Rezolve.ai’s Summer Trade-In Is the Smartest Move IT Teams Can Make This Year  

This summer can be a wonderful time for your IT team to recharge, recalibrate, and get ahead of the chaos that will ensue come September.   

However, with a legacy system to manage your IT support needs, your summer will go with your employee support staff engaged in handling repetitive tickets, backlogged queries, frazzled agents, and end users expecting miracles on outdated software, with their much-needed downtime nowhere in sight.   

That’s why Rezolve.ai’s Summer Trade-in Campaign is more than a seasonal promotion; it is a calculated opportunity for you to fix your service desk during the best time when it hurts the least and sets you up for the highest ROI.    

Switching to Rezolve.ai for your ITSM needs over the summer can:   

Deliver a Complete AI Powered Overhaul Without the Operational Burn   

Rezolve.ai is built natively as an AI-driven ITSM as opposed to many legacy tools that have been retrofitted to try and stay relevant. The platform is especially designed to remove the daily bottlenecks that can drain your employee support team’s time and morale.  

Rather than adding a chatbot on top of your existing legacy portal, Rezolve.ai empowers IT teams to deploy agentic AI—an autonomous system with agency that can understand your employees’ issues, plan a course of action, execute, and learn from interactions—to provide support that is personalized and in real-time without the need for a human agent to handle the repetitive Level 1 tickets.   

For instance, it can handle queries, like “How to log into the VPN” by understanding the requirement, searching for an automated fix that it can execute, or sending the user to the relevant information in the knowledge base, all without needing a human agent. It can also auto-triage the incident and send it to a human agent with the full ticket context summary in case it is a complicated case.   

With this kind of intelligent AI solution to turn a response into a resolution, the IT team can enjoy summer break, as the agentic system handles repetitive tasks.   

Embedded Where Work Actually Happens  

One of the biggest causes of ticket friction is forcing employees to use portals for their support needs that they rarely use or understand. Rezolve.ai flips the experience and offers a new level of self-service by embedding agentic AI capabilities into the communication platforms that your employees use, like Microsoft Teams and Slack, where they can converse in natural language to get their queries and issues autonomously resolved. This means that when an employee requests by simply messaging the bot on Microsoft Teams, it can resolve the issue right there or log a ticket for advanced support and provide updates and resolution status right on the same channel.  

So, when there is no new app to learn, no login action, or even any reason for employees to revert to shadow IT, employee self-service spikes and leads to a dramatic drop in the need for IT departments to firefight all through summer break.   

Built-In Intelligence, Not Just Information  

Traditional knowledge bases usually have users and agents searching for answers like they are flipping through a manual, and Rezolve.ai fixes this in a big way by equipping the knowledge base with generative AI.  

Companies can have the AI system ingest their existing documentation, policies, SOPs, FAQs, etc., and have a large language model equipped with RAG capabilities to respond with contextual human-like answers when employees ask questions in natural language.   

The agentic nature of the ITSM solution also means that it constantly learns which answers or resolutions work best and responds accordingly. With this powerful AI helping your employees round the clock with proprietary enterprise data, preventing tickets from escalating, your IT team can spend summer break focusing only on the important and complex tickets.   

Real Automation, Not Just Reminders  

With most legacy systems, what you get is the need for hard code automation. Even for basic workflows, you may even need scripting or external consultants. All this while your tickets pile up simultaneously. But if you choose to trade in your legacy ITSM solution for Rezolve.ai, you will have access to a powerful low/no code automation builder that allows the IT department to create workflows for essentials, like access provisioning, approvals, etc., by simply dragging and dropping.   

Your team is also empowered with pre-built automation templates for a variety of tasks, ranging from software install requests to password requests, and integration connectors to HRMS, SSO, Active Discovery, finance systems, etc., that you can set up in minutes without a developer, so you can avoid spending summer break firefighting.   

No-Mess Transition and Fast Go-Live  

Transition fear is usually the biggest blocker to switching, so the white-glove onboarding is included as part of our summer trade-in campaign. So, if you choose to trade in your legacy ITSM system in time for the fall surge, you will get a dedicated team to handle the entire data transition, including users, tickets, and knowledge base. Crucially, we can configure integrations with tools you are already using, like Slack, Microsoft Teams, HRMS, etc., and guide you in replicating or improving workflows from your legacy system. Importantly, we also train the agents and admins until they are confident navigating the new system so that you can go live in as little as 6 weeks with clear ROI within the first 30 to 60 days.   

Enterprise-Ready from Day One  

Rezolve.ai meets the needs of regulated industries right out of the box, owing to its SOC 2 Type 2 compliance, ISO 27001 certification, HIPAA, and GDPR readiness. Further, companies can rest assured of heightened security due to the SSO, RBAC, audit trails, and robust encryption, allowing sectors from healthcare to finance and modernize their service desk without compromising security.   

The Summer Advantage: Timing, Talent, and ROI  

Trading in your legacy ITSM for Rezolve.ai isn’t just about a feature upgrade. It is also about the timing. Summer is when your ticket volumes naturally drop and admin and agent calendars are relatively flexible, so you can experiment, test, and roll out without disrupting the business operations and fully onboard before the Q4 crunch hits.

Now with the Rezolve.ai Summer Trade-In, you are not just investing in a smarter platform, but you are also sparing your company from the usual friction that comes with change. Crucially, the program is designed to eliminate risk and maximize ROI from day one due to the promise of:  

• Buyout support that means you’re not stuck paying two vendors   

• All-inclusive pricing to ensure transparency with no surprise fees down the line  

• Fast-track launch timelines to get your new AI-powered ITSM platform fully operational by early fall  

• White-glove onboarding to reduce the pressure on your internal IT staff during the transition  

As a result, your IT department isn’t left alone to manage complex implementations or rebuild your workflows from scratch; you will have a dedicated team at your disposal to handle the setup, migration, integration, and training, so you can breathe easy and unwind come summer break.   

Now is the moment to take back control of your IT operations to reduce burnout, increase agility, and provide the kind of support experience your agents and users deserve.   

Apply now for Rezolve.ai’s Summer Trade-in Offer, and don’t wait for another quarter to pass with the same problems lining up. Make the switch when the timing is right and trade in the fatigue to embrace the future.   

But most importantly, take the step to give your IT team the break and the breakthrough they deserve.