Customer Sucess Manager

Analyse business requirement and configure them in the product using Bot studio with in given time frame.
Ensuring a quality output to onshore CSM team by thoroughly reviewing the work done by self. Will have to act as QA for there own requests.
Providing daily updates over call/team channel to CSM and maintaining correct status of tickets.
Coordinating with in teams for getting the requirement deleivered.
Acting as a spoc for the project assigned and owning the complete delivery of it.
Analyse client reported issues and fix/route them with complete details.
Prepare user stories, by considering current system limitations, review and accepting the stories.
Work closely with onshore CSM team for understanding requrement and provide solutions/workaround.
Going in calls with customer for working sessions to get more insights about issues/requirement.
Ready to work long/odd hours to fix critical issues and important deliveries.
Should be flexible to work in evening shifts.
Analysis of Reset API for various ITSM/HRMS product in market for integration.
Study documents of products/service used for the implementation like QnA maker/Sharepoint/Adaptive Cards.IO

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