Rezolve.ai Features Explained: GenAI Enabled Service Catalog within Microsoft Teams

It’s Monday morning. You’ve got three meetings before lunch, a presentation to finish, and your CEO’s printer is stranded in Building A while she’s screaming for reports in Building B. You need help fast. But instead of firing off a quick Teams message, you’re stuck in IT purgatory: digging through a 90s-style portal, clicking “Equipment Relocation Form v4.2_Revised_FINAL,” and typing pickup/destination details you’ve already explained in six emails.

Sound familiar?

Let’s say that traditional IT service desks are broken. They’re slow, impersonal, and about as user-friendly as a fax machine. Employees hate them. IT teams dread them. And yet, we’ve all accepted this as “just how work works.”

But what if it didn’t have to be this way?

Enter Rezolve.ai’s GenAI Service Catalog, an Agentic AI system that lets you say, “Move my printer,” and gets it done. No forms. No portals. No passive-aggressive follow-up emails. Just simple help and support within Microsoft Teams and Slack.

Intrigued? Let’s unpack why this isn’t just another tech buzzword, but a real solution for the chaotic and evermore demanding reality of modern work.

Old Service Catalog vs. AI-Powered Service Catalog

Let’s consider two distinct scenarios for usual IT support in enterprises.

Scenario A (The Traditional Way):

Someone from Accounting needs to relocate their printer. These are the usual steps they will take in a traditional scenario for requesting the service;

1. Googles “Company IT portal” (again).

2. Logs in, resets her password (again).

3. Clicks through “Services > Facilities > Equipment > Relocation Request (Legacy System).”

4. Manually types:

1. Pickup: “Building A, 3rd floor, near the… uh, breakroom?”

2. Destination: “Building B? Maybe 2nd floor? Let me check.”

5. Hits Submit.

6. Waits 48 hours for a reply that says: *“Form 7-B missing. Please resubmit.”*

Scenario B (The Rezolve.ai Way):

An employee simply opens Microsoft Teams and types:

“Hey, can someone move my printer from Building A to Building B by tomorrow?”

Within seconds, Agentic Sidekick 3.0 replies:

*“On it! Need specifics:

1. Exact pickup/destination (e.g., Building A, Room 305)?

2. Urgent or standard move?

3. Need help reconnecting it afterward?”*

The employee responds naturally. The AI auto-fills the ticket, triggers the workflow, and updates her in real time. Done!

The difference here is that A feels like work, and B feels like magic.

How Rezolve.ai GenAI Service Catalog Works?

Rezolve.ai’s service catalog is powered by an Agentic AI (or GenAI for previous generations) framework. Enterprise admins can add an array of services to the catalog that are useful for the company. It can be anything from IT equipment requests to sports day sign-up, etc.

The employees can then access the catalog within Microsoft Teams or Slack and opt-in or opt-out of the services as they are designed. If, say, someone needs a laptop, they can just ask the bot on the MS Teams. The bot will automatically register the request, create a ticket, forward it to the concerned team or person, and track the request for you.

The possibilities are truly endless!

Why Your IT Team will Thank You?

Benefit 1: Bye-Bye, Ticket Backlog

Studies show employees waste 22 minutes a day navigating clunky systems. With Rezolve.ai:

• Requests take seconds, not hours.

• Auto-routing cuts resolution time by 70%.

• IT teams reclaim 15+ hours a week (hello, strategic projects!).

Benefit 2: Errors? What Errors?

Manual data entry is the IT equivalent of a game of Telephone. The AI:

• Validates inputs (e.g., “Is that moving date in 2024 or 3024?”).

• Flags mismatches (e.g., “Building Z doesn’t exist—did you mean Building A?”).

Benefit 3: Happy Employees = Less Turnover

Frustrated employees don’t just quit jobs—they quit companies. Rezolve.ai turns IT from a pain point into a perk.

“But Wait, Can It Handle [Insert Your Niche Request Here]?”

Yes, with Rezolve.ai, you can create any custom service and add it to your catalog. You can make the services accessible to employees via MS Teams and Slack and create almost any custom workflow with the Creator Studio.

What About Data Security and Compliance?

Security: No, the AI Won’t Leak Your Passwords

• With Rezolve.ai, sensitive data is encrypted end-to-end.

• Role-based access controls are available to admins.

• Compliance is baked into workflows (GDPR, HIPAA, etc.).

Adoption: Very High! We know this from experience

If you can send a GIF in MS Teams, you can use Rezolve.ai. Training for end-users is, maybe, just a 3-minute demo! As an end-user, you just have to talk to the bot and ask it to do things for you.

Embrace the AI That Gets Things Done

Rezolve.ai’s GenAI Service Catalog isn’t about replacing humans but it’s about freeing them. Freeing employees from mind-numbing forms. Freeing IT from ticket avalanches. Freeing your CFO from budget overruns.

So, the next time someone says, “IT support can’t be fixed,” tell them:

1. They’re wrong.

2. To try Rezolve.ai.

Ready to join the revolution? Book a 10-minute personalized demo.