Las Vegas, known for its dazzling lights and electrifying shows, witnessed something else lighting up the show floor at MGM Grand - Rezolve.ai with its cool summer swag. At HDI SupportWorld Live 2025, ours wasn't just another booth with branded pens and rehearsed demos. It was an experience, a vibe, and a full-on summer refresher for the ITSM world.
And yes, it was better than we could have imagined!
Booth #510 Turned A Lot of Heads
From May 18th to 22nd, Rezolve.ai’s Booth #510 showcased a blend of cutting-edge Agentic AI technology for ITSM, cool summer giveaways, raffle, and an irresistible offer.
Our booth featured breezy visuals, surfboards, deck chairs, and sunny vibes to reflect the charm that our solution brings to the table for ITSM professionals. But it wasn’t just the aesthetics pulling people in. It was the buzz. We were glad to welcome attendees who were stopping, chatting, exploring, and engaging with Rezolve.ai.
What set us apart? Live demos of Rezolve.ai’s Agentic AI-powered service desk inside Microsoft Teams. With our advanced conversational ticketing and self-service employee support, visitors saw, firsthand, how they could slash response times, automate workflows, and completely overhaul their IT and HR support systems—all within a platform their teams already used.
With every demo run, audience grew. We were glad to hear so many positive remarks from the passersby about Rezolve.ai that ‘this is what future of employee support looks like!’
A Little Summer Magic for Swag & Smiles
While the tech was front and center, team Rezolve.ai made sure people had fun at the booth! People loved the summer swag giveaways. But it wasn’t just what they got—it was the vibe. The kind of positive energy that makes people linger a little longer and strike up conversations.
And then there was the Summer Magic Raffle.
Each day, a lucky visitor won something cool. Raffle winners scored 10 summer mystery surprises, 2 holiday gift cards worth $100 were the second prize, and the first prize was a dreamy beach holiday with family, worth $500! Undoubtedly, the raffle was a big hit. Even those who didn’t win left feeling like they’d gained something, whether it was a new tool to explore or a meaningful exchange with the team to benefit their professional life.
Glimpses of Rezolve.ai at HDI SWL 2025
Here are some moments captured at Rezolve.ai’s booth at HDI SupportWorld Live 2025.
Summer of ITSM Trade-In: A Deal Everyone Was Talking About
Of course, all this momentum built up to the one thing that made every visitor lean a little closer – our Summer of ITSM Trade-In offer.
Dubbed as the unbeatable industry-first deal of the year, this campaign didn’t just promise a better service desk; it made switching to one feel effortless and without any risk. Here's what enterprises walked away with:
- Offset your current ITSM contract - Stuck in a contract with another vendor? That was no longer a blocker. Rezolve.ai offered clients the chance to switch now and get the solution for free for the rest of their existing contract period for the current ITSM. That alone got heads nodding and calendar blocks.
- White Glove migration - Migration horror stories are a dime a dozen. But Rezolve.ai took that anxiety off the table. Our white glove migration offered a fast, seamless transition with zero disruption, full support, and no chaos.
- Free DeskIQ assessment (worth $25K) - Enterprises also got access to a comprehensive DeskIQ Assessment, an in-depth diagnostic of inefficiencies and automation opportunities within their ticketing system environment for FREE. This was a major value-packed roadmap to better ROI and smarter automation that IT professionals at our booth loved.
Together, these offers created an irresistible trifecta and we registered more trade-ins than we had to offer.
We were a Brand that Walked the Talk
What resonated most at HDI SupportWorld Live 2025 wasn’t just the tech or the takeaways. It was the tone.
Rezolve.ai came in not as a vendor but as a partner. A team that understood the grind of support operations, the messiness of legacy systems, and the need for change that feels human. That human-first approach didn’t go unnoticed. People kept coming back. Booth #510 became a kind of “summer hub” for attendees - a place to reset, refresh, and rethink how IT support for employees should actually work.
Stay Tuned for Our Next Event Announcement
As the conference wrapped up, one thing was clear – our team and solution had made their mark in the modern employee support landscape.
For those who missed our ‘Summer of ITSM Trade-In,’ please talk to our team to see if we are still giving away trade-ins. Whether you’re exploring service desk options or simply looking for a smarter way to support your employees, now’s the time to act. Because this offer won’t last forever.
And for everyone who stopped by, got the platform demo, joined the raffle, or just grabbed a beachy giveaway, thank you! You made it a summer to remember.
Stay tuned for our next event announcement! Till then, refresh, replace, Rezolve.
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