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Wednesday, November 18, 2020
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Agenda
This webinar will discuss the Key Performance Indicators (KPIs) for a Chatbot driven Service Desk. Chatbots are increasingly being used in Service Desks, and it is essential to measure their effectiveness. The webinar will cover the KPIs that are important for a Chatbot driven Service Desk, their importance in measuring success rates, and best practices for setting and implementing KPIs.
Speakers
Manish Sharma
C.O.O., Rezolve.ai
Julie Mohr
Featured Speaker: Senior Analyst, Forrester
Michael Smith
C.I.O., University of Evansville
Joshua O'Brien
Technical Lead
Tracy Vo
Head of Client Solutions
Manish Sharma
C.O.O., Rezolve.ai
Agenda
This webinar will discuss the Key Performance Indicators (KPIs) for a Chatbot driven Service Desk. Chatbots are increasingly being used in Service Desks, and it is essential to measure their effectiveness. The webinar will cover the KPIs that are important for a Chatbot driven Service Desk, their importance in measuring success rates, and best practices for setting and implementing KPIs.
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