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Wednesday, November 18, 2020
This webinar will discuss the Key Performance Indicators (KPIs) for a Chatbot driven Service Desk. Chatbots are increasingly being used in Service Desks, and it is essential to measure their effectiveness. The webinar will cover the KPIs that are important for a Chatbot driven Service Desk, their importance in measuring success rates, and best practices for setting and implementing KPIs.