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What is HaloITSM?
HaloITSM is an IT service management platform that helps businesses manage IT services, incidents, requests, and assets in one place. It focuses on simplifying IT processes by providing tools to manage everyday tasks.
Businesses can track issues, manage changes, and monitor IT assets through one system. HaloITSM can automate tasks and connect with other software, helping teams save time and work more efficiently.
To determine if HaloITSM offers value for money, it’s essential to consider competitor costs and how they compare to its pricing structure. Let’s face it: choosing the right IT service desk can be overwhelming, especially when most competitors in this category offer similar features.
TL;DR:
In this article, we’ll explain HaloITSM pricing and features to help you make an informed decision. We’ll also compare it with Rezolve.ai, a popular GenAI-powered service desk.
HaloITSM Features
Let’s take a closer look at the core features that make HaloITSM an effective solution for IT service management (ITSM):
- Incident Management: With its ITIL-aligned incident management, you can easily manage incidents and meet SLAs. Automate workflows and centralize communications for smoother operations.
- Self-Service Portal: Provide users with a customizable, branded portal to raise tickets, check requests, and find solutions in the knowledge base. Control what each user can see and do based on their profile.
- Knowledge Base: Create a repository of solutions and detailed articles with keyword indexing and rich formatting. Make information easily accessible and increase productivity through shared knowledge and canned responses.
- SLA Management: Manage SLAs with customizable groups, timings, priorities, and escalation rules. Automate response and resolution times and ensure SLAs are never violated.
- Problem Management: Escalate, automate, and investigate ongoing problems. Manage root causes and deliver thorough problem resolution.
- Release Management: Plan, control, and document all software releases, from minor updates to significant enhancements. Notify end-users about changes and version updates.
- CMDB/Configuration Management: Track assets and visualize dependencies between configuration items. Log incidents and problems against assets, helping you prevent major incidents by identifying systemic failings early.
- Change Control: Track, plan, and execute organizational changes, ensuring deadlines are met and standards are maintained across your organization.
- Service Catalog: Maintain a detailed, ITIL-compliant record of system actions. Provide reports with all relevant information to keep your team and customers informed.
- Artificial Intelligence: Automate IT processes using artificial intelligence- AITSM and improve the efficiency of your ITSM system.
Why Organizations Evaluate HaloITSM Alternatives
Despite HaloITSM's competitive pricing and comprehensive feature set, enterprises increasingly seek platforms with advanced automation and modern collaboration tool integration.
Traditional workflows limit automation potential. HaloITSM relies on conventional ITIL processes and basic AI features. While it automates standard workflows, it lacks the agentic AI capabilities that enable autonomous issue resolution, desktop automation, and intelligent knowledge curation. Organizations achieving 30-40% auto-resolution with HaloITSM compare unfavorably to agentic platforms delivering 60-70% rates.
Microsoft Teams integration remains incomplete. HaloITSM offers a Teams bot and integration capabilities, but doesn't provide true conversational ticketing within the collaboration environment. Employees still navigate to separate interfaces for full functionality, creating workflow friction that modern alternatives eliminate through native deployment.
Knowledge management requires manual curation. HaloITSM's knowledge base lacks AI-driven curation and multi-source ingestion capabilities. Organizations cannot automatically pull knowledge from SharePoint, websites, or documents—limiting knowledge accessibility and requiring significant manual effort to maintain comprehensive article repositories.
For enterprises prioritizing employee experience, rapid deployment, and maximum automation, these limitations drive evaluation of platforms that embed intelligence directly into collaboration tools.
Key Takeaways: HaloITSM Limitations Driving Alternative Searches
HaloITSM's traditional workflow automation, incomplete Teams integration, and manual knowledge curation prompt organizations to explore agentic AI alternatives achieving 65% auto-resolution with native collaboration tool deployment.
HaloITSM Pricing Plans: 2025 plans and Discounts
HaloITSM doesn’t list its pricing publicly on its website, but third-party platforms like TrustRadius, G2, and GetApp provide valuable insights into the cost structure.
- HaloITSM offers pricing for cloud-based and on-premise deployments, starting at $49 per user per month, with optional setup fees for businesses requiring onboarding assistance. Organizations with in-house expertise can opt out of setup fees, a benefit that sets HaloITSM apart from many competitors that impose various competitor charges.
- Non-profits, charities, and educational institutions receive a 15% discount, making it a cost-effective solution for these sectors. Additionally, HaloITSM provides a 30-day free trial with no credit card required, allowing businesses to evaluate the service without the risk of competitor fees.
- HaloITSM follows a no-tiered pricing model, meaning all customers, regardless of user count, have full access to the platform’s features without locked functionalities or hidden costs. This approach allows businesses to scale without worrying about the competitor's monthly cost, which can increase significantly with higher plans.
HaloITSM costs £65/user/month for 1–10 users, with discounts for larger teams. It includes all features in one plan without hidden tiers.
GetApp provides more specific pricing details, particularly for the UK market. According to GetApp, HaloITSM pricing starts at £65 per user per month (billed annually), with flexibility depending on an organization's number of users.
This price point applies to cloud-based and on-premise models based on the number of users, making it easier for businesses to scale their usage as needed.
HaloITSM stands out for its cost-effectiveness, especially considering the overall value compared to the cost of competitor solutions that often restrict access to features.
According to Gartner Peer Insights (March 2023), here’s how HaloITSM fares compared to other ITSM solutions like Freshservice and ServiceNow:
According to Gartner Peer Insights (May 2023), here’s how HaloITSM fares compared to TeamDynamix:
CASE SNIPPET: Revolutionizing Knowledge Management at Harkins Builders with Rezolve.ai GenAI SideKick
Harkins Builders, a leader in the construction industry since 1965, transformed its IT support by adopting Rezolve.ai’s GenAI SideKick. By automating knowledge management and service requests directly within Microsoft Teams, the company improved response times, reduced IT workload, and empowered employees with faster, AI-driven support—showcasing how Rezolve.ai adapts to diverse industries beyond traditional IT environments.
“If you’re comparing HaloITSM with Rezolve.ai, the biggest difference is automation: Rezolve.ai uses GenAI inside Teams, while HaloITSM relies on traditional workflows.”
HaloITSM vs Competitors: Freshservice, ServiceNow & TeamDynamix
See how Rezolve.ai’s Agentic AI automation outperforms HaloITSM- Book a quick demo.
HaloITSM Pros and Cons
We gathered some customer insights from review websites such as Capterra to give you an idea of HaloITSM’s advantages and limitations.
Benefits of Choosing HaloITSM
- The platform offers customization and ease of use, with HaloITSM truly adapting to meet business needs. Regular updates introduce new features that continuously enhance the service.
- HaloITSM has many features that let businesses customize the platform to their needs. Most parts of the system can be changed, and the web interface is easy to use, which helps users navigate the system effectively.
- HaloITSM excels in ticketing software with smooth implementation and easy customization. However, some Capterra users feel the knowledge base needs enhancements for better functionality. It also offers excellent technical support.
Drawbacks of Using HaloITSM
- Like all software, there are features that users may want but are not currently available. However, this is not a significant issue because HaloITSM is open to suggestions and often adds requested features.
- The knowledge base could be more robust, with features like article life cycles and restricted access for specific users.
- While HaloITSM offers reporting capabilities, some users need help with the process. Specifically, the need to use SQL from scratch can be a barrier. According to user reviews, a simple approach would simplify the reporting process, such as a dropdown selection of fields.
Rezolve.ai: The Best HaloITSM Alternative
What is Rezolve.ai?
Rezolve.ai is an AI-powered ITSM platform that brings service automation, knowledge management, and conversational ticketing directly into Microsoft Teams. With its Agentic AI capabilities, Rezolve.ai doesn’t just assist—it completes tasks, boosts productivity, and provides 24/7 support across IT and HR functions.
Rezolve.ai is a top choice for organizations seeking to improve their IT processes. It offers quick support through a human-in-the-loop live chat and features a user-friendly interface. With excellent customer service, Rezolve.ai enhances the overall IT experience.
It offers easy integration with Microsoft Teams, automated ticket routing, and GenAI for more competent knowledge management. Users can create workflows with Rezolve.ai’s no-code Automation Studio and request service through a simple chat interface. The GenAI SideKick boosts staff productivity, often increasing it by as much as 5%.
To better understand how Rezolve.ai compares to HaloITSM, here’s a detailed look at their key features:
Key Takeaways: HaloITSM vs Rezolve.ai Feature Comparison
Rezolve.ai starts at $3 per user monthly versus HaloITSM's £45-65 per user, while delivering superior GenAI capabilities including SharePoint knowledge ingestion, conversational ticketing within Teams, and agentic AI automation that HaloITSM's traditional ITSM architecture cannot match.
“In today’s fast-moving workplaces, AI-driven ITSM solutions like Rezolve.ai are essential to reduce friction, automate routine tasks, and deliver faster support where employees already collaborate—inside Microsoft Teams,” -says Manish Sharma, CRO, Rezolve.ai.
ITSM Platform Evolution: What to Expect in 2026
The ITSM market is rapidly shifting from traditional workflow management to intelligent, autonomous service delivery as agentic AI redefines baseline expectations.
Agentic AI becomes the competitive baseline. By 2026, platforms achieving below 60% auto-resolution will be considered legacy systems. Agentic AI that autonomously handles password resets, software installations, troubleshooting, and knowledge delivery without human intervention becomes the minimum expectation rather than a premium feature.
Pricing transparency separates leaders from laggards. Organizations will reject opaque pricing models requiring lengthy sales cycles. Platforms with clear, published pricing structures gain market share as buyers demand rapid evaluation capabilities. The era of "contact us for pricing" ends for mid-market and SMB segments.
Collaboration tool integration determines adoption. Standalone ITSM portals face declining usage as employees refuse to context-switch from collaboration platforms. Native Microsoft Teams and Slack integration becomes mandatory, with conversational interfaces replacing traditional ticket submission forms entirely.
Multi-source knowledge ingestion becomes standard. Platforms requiring manual knowledge article creation face obsolescence as AI systems automatically ingest and synthesize information from SharePoint, websites, documents, and historical tickets. Organizations expect knowledge bases that continuously learn and improve without constant manual curation.
Cost-per-resolution replaces per-user licensing. Forward-thinking vendors will shift from per-agent pricing to outcome-based models measuring actual resolutions and employee satisfaction. Organizations will pay for results rather than user seats, aligning vendor incentives with customer success.
HaloITSM's traditional architecture and manual processes position it as a transition platform rather than a long-term solution for enterprises embracing agentic AI service delivery.
Key Takeaways: The Future of ITSM Pricing and Features
By 2026, 60%+ auto-resolution becomes baseline, pricing transparency replaces opaque models, native collaboration tool integration becomes mandatory, and HaloITSM's traditional ITSM approach faces pressure from agentic AI platforms delivering autonomous service delivery.
Key Takeaways: HaloITSM Pricing and Value Analysis
- HaloITSM pricing starts at £65 per user monthly (1-10 users) with volume discounts for larger teams and 15% discounts for non-profits and educational institutions
- No-tiered pricing model provides full feature access regardless of user count, unlike competitors with locked functionalities
- HaloITSM costs less than ServiceNow ($100/user) and Freshservice ($19-119/agent) at comparable user volumes, offering solid value in traditional ITSM category
- Platform lacks advanced agentic AI capabilities, achieving 30-40% auto-resolution versus 65% with modern alternatives like Rezolve.ai
- Microsoft Teams integration exists but doesn't provide true conversational ticketing or native deployment within collaboration environments
- Knowledge management requires manual curation without AI-driven knowledge ingestion from SharePoint, websites, or documents
- Rezolve.ai offers competitive pricing starting at $3 per user monthly with GenAI automation, desktop automation capabilities, and seamless Teams integration
- Organizations seeking maximum automation and modern employee experience should evaluate whether HaloITSM's traditional workflow architecture meets long-term needs
Conclusion
HaloITSM delivers solid traditional ITSM capabilities at competitive pricing with transparent cost structures and no artificial feature restrictions. Its £65 per user monthly starting price, volume discounts, and non-profit benefits make it financially accessible compared to premium platforms like ServiceNow. However, the platform's traditional workflow architecture and limited AI capabilities create a value gap for organizations seeking maximum automation and modern employee experiences. With agentic AI platforms achieving 65% auto-resolution, native collaboration tool deployment, and intelligent knowledge management at comparable or lower costs, organizations must weigh HaloITSM's affordability against the operational advantages of next-generation platforms. The question isn't whether HaloITSM offers reasonable pricing—it does—but whether traditional ITSM workflows meet your organization's automation requirements and employee experience expectations for 2025 and beyond.
To learn more about Rezolve.ai and see how it can elevate your IT operations, Book a personalized demo.
FAQ
Can I switch between HaloITSM pricing plans after signing up?
Yes, you can switch between HaloITSM pricing plans after signing up. HaloITSM offers flexibility to accommodate your changing needs. If your current plan no longer fits your usage or requirements, you can upgrade or downgrade your plan at any time. To initiate the switch, navigate to your account settings, choose the desired plan, and confirm the changes. Your new plan will take effect at the start of your next billing cycle.
How much does HaloITSM cost in 2025?
HaloITSM pricing starts at £65 per user per month (billed annually) for 1–10 users, with discounts for larger teams. Custom pricing is available for 50+ users.
Does HaloITSM offer discounts for non-profits or educational institutions?
Yes, HaloITSM does offer discounts for non-profits and educational institutions. They understand these organizations' budget constraints and provide unique pricing options to support their missions. Interested organizations should contact HaloITSM’s sales team to apply for the discount. Be prepared to provide the necessary documentation to verify your status as a non-profit or educational institution to ensure you receive the appropriate discount on your subscription.
What is the biggest difference between HaloITSM and Rezolve.ai?
HaloITSM focuses on traditional ITSM workflows, while Rezolve.ai uses GenAI inside Microsoft Teams to automate IT and HR support tasks.
What happens if I exceed the usage limits of my HaloITSM plan?
If you exceed the usage limits of your HaloITSM plan, the consequences depend on the specific limits set in your chosen plan. Typically, you may receive notifications regarding your usage, and additional charges may apply if you continue to exceed those limits. Some plans offer upgrading to a higher tier to accommodate increased usage. Monitoring your usage regularly through the dashboard is essential to avoid unexpected charges or service interruptions.
How does Rezolve.ai’s automation differ from HaloITSM?
Rezolve.ai automates end-to-end IT tasks such as password resets, ticket triaging, and knowledge delivery through conversational AI embedded within Microsoft Teams. Unlike HaloITSM, Rezolve.ai focuses on proactive, action-driven automation instead of manual ticket processing.
Can Rezolve.ai support both IT and HR requests?
Yes, Rezolve.ai’s versatile automation platform can manage IT incidents, HR onboarding, payroll inquiries, and employee support within the same environment, making it ideal for organizations seeking unified service automation.
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