Top 20 HR Chatbots for 2023

“As technology progresses, it integrates more and more into our daily lives”
With the emergence of the remote and hybrid workforce and the global pandemic still impacting some parts of the world, the corporate world is investing in Generative AI-powered HR chatbots. It is because, since 2020, our working culture, work methods, workplace environment, interactions with teammates etc. have undergone a significant change that nobody could ever predict. And all these changes have directly impacted the employee experience and employee productivity. Since most employees are distributed working, they will encounter various HR-related challenges for which they need quick support.

Needless to say, happy and motivated employees are the strongest pillars of every successful organization. If employees receive fragmented or delayed support, their work and business outcomes will be negatively affected. This is why the corporate world is heavily investing in robust HR-related tools or chatbots that provide personalized employee support and experience while automating a lot of tedious and time-consuming HR tasks and processes.

In this blog, we would like to draw your attention to the top 20 HR chatbots that are redefining employee support and experience in 2023 and beyond.

Before that, let’s talk about the importance of conversational chatbots in the HR department, the benefits of implementing an HR chatbot and the HR tasks and processes that can be automated using HR chatbots.

What is an HR Chatbot?

An HR service desk chatbot is a conversational agent that leverages the power of Generative AI and NLP technologies to provide instant HR support to the user by understanding and auto resolving their HR inquiries related to employee benefits, leave policies, employee onboarding processes, performance evaluations, and training and growth development programs.  

The primary goal of an HR service desk chatbot is to automate the time-consuming and repetitive manual HR tasks and processes, thereby elevating employee experience and reducing the burden on the HR support team. These AI chatbots can also assist in gathering employee feedback, conducting surveys, and facilitating employee self-service, allowing HR agents to focus on more complex and strategic responsibilities.

Typically, HR helpdesk chatbots are implemented on a variety of platforms for communication, including workplace intranets, websites, messaging services, and mobile apps.

Why Your HR Department Should Invest In HR Chatbots?

It’s no secret that human resource departments are one of the backbones of every organization. The HR team is responsible for handling crucial processes like recruiting, onboarding, providing training, ensuring a work-life balance, and maintaining payroll responsibilities etc. According to Britannica, in addition to keeping employees happy and well-trained, human resources management ensures compliance with regulations and resolves any liability issues. The pandemic has spurred non-standard work hours, forcing a conventional HR department to have 24/7 availability or a very short response time if needed.

Today, an HR manager receives approximately 500–600 queries, including inquiries about leave requests, interview status, technical support, appraisal status, medical insurance, job applications, and payroll details. It would be quite tiring for an HR manager to manually handle the processes associated with these queries. In the corporate world, time is money and the more time an employee spends waiting on support, the more money your business is likely to lose. This is where an HR chatbot comes into play. An HR chatbot easily mitigates this problem and is available whenever and wherever an employee needs it.  

A chatbot is a device that responds to users with the help of Natural Language Processing (NLP) and conversational artificial intelligence (AI). When a conventional chatbot is trained to do human resources-related tasks and processes, it will be transformed into an HR chatbot. AI-powered HR chatbots automate human-like interactions with prospective candidates and employees within an organization in an effort to automate organization’s processes and increase productivity.  

Benefits Of Implementing HR Chatbots

Companies can improve employee lifecycle management with conversational AI-powered HR chatbots, from hiring to onboarding to career development.  

Real-time and Personalized Support

It is true that while working, employees are likely to experience queries or doubts regarding technical and HR-related issues like  password management, software installation, Outlook resetting, tax declaration processes etc. In such cases, employees will always look for a dedicated HR support agent who can provide the right support. Responding to employee queries consumes a huge portion of your HR's time and effort

In many cases, HR support agents have to respond to repetitive HR queries and guide employees through the same situations. This can often exhaust HR support agents, affecting their work productivity levels. An AI chatbot acts as a real-time employee helpdesk that responds to employees' questions and doubts, provides personalized support, and resolves IT and HR issues within seconds.

Elevated Employee Experience

HR service desk chatbots can elevate employee experience by providing quick and personalized HR service or assistance. With a robust AI chatbot, employees can easily access HR-related information about their annual perks, medical benefits, work policy, etc., and receive prompt responses without waiting for a human HR support agent. This quick availability contributes to improved employee satisfaction and engagement.

‍Time and Cost Savings

AI service desk chatbots can handle repetitive, time-consuming, everyday HR tasks, such as answering frequently asked questions and providing instant support. By automating these tasks, organizations can save time and decrease the workload of the HR support team. This enables HR agents to focus on more complex and value-added initiatives, increasing employee productivity and cost savings.‍

Eliminate the Risk of Human Errors

Helpdesk chatbots are designed to deliver precise and consistent responses based on predefined knowledge bases or by accessing relevant HR systems. By doing this, human errors or inconsistencies in HR communication can be reduced.

Personalized Employee Onboarding

The new hire onboarding process is a major HR task that allows your company to make a positive first impression. When you provide a positive onboarding experience, employees will likely stay with your firm for a long time. But if you are still offering a traditional onboarding process, this will give a negative impression. Due to a large amount of static learning content, it's difficult for new hires to navigate the resources and processes needed to succeed. 

HR support agents often struggle to provide personalized attention to each new hire. When you implement an AI-powered HR helpdesk chatbot, it automates the entire onboarding process by selecting the right user persona. With the conversational AI chatbot, HR support agents can provide all crucial information, such as email login credentials, company policies, team member contact information etc. It also explains the roles and responsibilities of each new hire.

Seamless Employee Training And Development Opportunity

Since there are remote and hybrid employees, providing the right training becomes crucial for ensuring productivity. Many organizations are hesitant to engage in development opportunities because they are considered time-consuming and expensive. However, employee training is an excellent means of improving all employees' skills. Regardless of their location, employees can enhance their professional abilities and boost their performance with the support of an HR chatbot.‍

Facilitates Employee Collaboration and Communication

A better communication system between employees and management gets issues resolved quickly and increases employee morale, productivity, and commitment. Organizations find it difficult to maintain exceptional employee engagement, collaboration and communication due to a lack of control and various remote communication tools. Human resources chatbots with conversational AI capabilities allow organizations to engage with employees in transactional engagements and run day-to-day operations.  

Employees can view pay slips, swap shifts with colleagues, or ask for information about paid time off through a chatbot. Companies can also integrate HR helpdesk chatbots with collaborative platforms like MS Teams, Slack, Zoom, etc., simplifying internal communications

Automates Repetitive HR Tasks and Workflows

Organizations undertake a variety of processes regularly, especially in this new era of hybrid work. A manual workflow approval management system makes it challenging to streamline every business process. Automating repetitive tasks and workflows encourage real-time collaboration and consistent administrative management for remote HR departments. When your company is dealing with a complex network of HR management operations, automated HR chatbots can help. Using the HR helpdesk chatbot, your HR team can guide remote and hybrid employees to get approval from other departments and ensure seamless workflows.

Revolutionize your HR processes with Rezolve.ai's ChatGPT-like AI Chatbot. Book a Demo Today

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Statistics Regarding HR Chatbots 

According to a survey conducted by Oracle, 50% of HR leaders reported that they had already deployed AI chatbots or planned to deploy them within the next year.

Research by Juniper Networks estimated that chatbots could save businesses up to $8 billion per year globally by 2022.

Gartner predicts that by 2023, chatbots will handle up to 20% of all HR-related inquiries.

According to IBM, 66% of HR executives believe that chatbots deliver substantial value when it comes to employee engagement.

Deloitte reports that 69% of executives rate personalized employee experiences via HR Chatbots as a high priority.

According to Brandon Hall Group, 22% of organizations are currently using AI-powered chatbots for learning initiatives.

Now that you have a better understanding about HR chatbots and it’s benefits, let’s look at the leading HR chatbots that are revolutionizing employee support in 2022 and beyond.  

Top 20 HR Chatbots For 2023

1. Rezolve.ai
   
2. Leena.ai
3. Workativ.com
4. Smartbots.ai
5. Botsify
6. Happyfox
7. Botcore.ai
8. Espressive
9. AskHR
10. Humanly
11. Paradox
12. MeBeBot
13. Amber
14. Hubspot Chatbot Builder
15. Drift
16. ProProfs Chat
17. Phia
18. UnderstandBetter.co
19. Ideal
20. Eightfold

Let’s take a look at it.

Rezolve.ai

Rezolve.ai is an OpenAI-integrated HR helpdesk chatbot that works within MS Teams to offer employees automated and personalized HR support providing smart AI tools and technology to help them achieve their goals and be productive. Rezolve.ai enable employees to communicate with the bot whenever they encounter any troubles. The smart helpdesk chatbot will instantly resolve the employees’ queries and doubts by coming up with a personalized solution.  

Being a next-generation Generative AI HR chatbot, Rezolve.ai is capable of streamlining all crucial and time-consuming HR processes such as employee onboarding, offboarding, training and career development, resetting passwords, installing new software, generating conversational tickets, clearing work policy doubts and organizing employee feedback surveys. This will help HR support agents save time while providing a seamless and frictionless employee experience.

Leena.ai

Leena.ai is an AI-enabled HR chatbot that aims to reduce the workload of the HR team by automating all possible HR tasks and workflows and streamlining employee requests. It allows companies to personalize employee workflows based on organizational requirements. As an HR chatbot, Leena.ai is equipped with natural language understanding that automatically responds to your employee queries or questions, allows employees to raise tickets whenever they need support and makes HR tasks and workflows effective.

Workativ

Workativ’s smart HR chatbot focuses on streamlining employee support leveraging conversational AI technology and workflow automation. Workativ helps you auto resolve most of your employee HR-related questions and requests using a modern HR chatbot with in-built HR workflow automation.

Smartbots.ai

The Smartbots platform is a powerful tool for creating intelligent conversational chatbots that are tailored to the unique needs of your business. Smartbots’ HR Chatbot can perform HR-related tasks and processes at any time, which allows employees to resolve their problems at their own convenience, without having to depend on a human HR agent. Through the Smartbots HR Bot, HR processes across the employee lifecycle can be streamlined and personalized.

Featuring Live agent handovers and integration with social media platforms, Smartbots also aims to make the experience of automating HR as simple as possible.

Botsify

Botsify is a fully managed chatbot platform that allows organizations to create a chatbot that suits their needs without any knowledge of coding. With Botsify, you can build website chatbots, Facebook chatbots, SMS chatbots, WhatsApp chatbots with features like conversational forms, broadcast messages, media blocks, and a chatbot menu.

Happyfox

Happyfox is a multi-tasking HR chatbot that can handle all tedious and repetitive queries about work policies, employees' benefits, taxes, payroll, etc. Being a modern HR chatbot, Happyfox replaced your manual employee handbook with a conversational chatbot that can give real-time personalized solutions from right within collaborative platforms like Slack or Microsoft Teams. This will help HR agents to focus more on important tasks boosting HR team's productivity.

Happyfox is a multi-tasking HR chatbot that can handle all tedious and repetitive queries about work policies, employees' benefits, taxes, payroll, etc. Being a modern HR chatbot, Happyfox replaced your manual employee handbook with a conversational chatbot that can give real-time personalized solutions from right within collaborative platforms like Slack or Microsoft Teams. This will help HR agents to focus more on important tasks boosting HR team's productivity.

Botcore.ai

‍Botcore.ai is a real-time digital assistant that helps companies to enhance employee collaboration and communications, boost employee engagement and elevate HR productivity to new heights. With Botcore’s chatbot development platform, organizations can build personalized chatbots that can have human-like conversations with your employees and respond to their queries instantly and efficiently.

Espressive

Espressive’s AI-powered employee assistant chatbot focuses on boosting employee productivity and experience by instantly resolving employees' issues. Espressive’s virtual support agent ‘Barista’ integrated with MS Teams and Slack allow employees to gain answers or support to their HR-related queries on work policy, PTO, benefit supports, onboarding, payroll etc. They don’t need a human HR agent’s assistance. All they need to do is just to interact with the bot.

AskHR

AskHR is an intelligent virtual assistant that answers employee questions, guides them through processes, links them to relevant documents, and manages common HR requests. The AskHR system can integrate with the intranet and email of a company, and also with collaboration platforms like Slack, Microsoft Teams, and even Amazon's Alexa. Whenever an employee comes across any issue that needs personalized attention from the HR agent, AskHR will provide the right answers or perform the right action through its curated database of queries and answers or your integrated employee handbook. If the bot finds it difficult to give the right solution, it will hand over the case to a human HR agent.

‍Humanly

Humanly is an AI-powered HR chatbot that is a simple and fast-to-implement platform that helps HR teams to streamline tasks and processes like recruiting, screening, scheduling, engagement, and reference checks. In order to combat unconscious bias and promote a fair and consistent candidate experience, Humanly use equitable screening and interview analytics. This way the HR team reduces their workloads and can offer personalized recruitment experience for the new hires. 

Paradox

Being a conversational AI-powered HR chatbot, Paradox assists hiring managers and recruiters automate complex HR processes and interact with candidates via text messages. With Paradox's inbuilt chatbot named Olivia, HR managers can screen candidates, schedule interviews, respond to candidates' queries, gather feedback, and more.
With Olivia, the HR team can reduce the time it takes to hire employees by half, increase applicant conversion by five times, and enhance the candidate experience.
Paradox leverages the power of natural language processing (NLP) to initiate conversations that sound and feel human. Thanks to the NLP technology, Olivia performs similar tasks to a human recruiter. For instance, it can screen applicants and place them in the roles they are best suited for based on their resumes or job applications.

MeBeBot

MeBeBot is a smart AI chatbot that helps organizations automate communications and responses to employee queries for the HR, IT, and Operations teams. Additionally, it offers real-time data insights, push messaging, and pulse surveys to enhance employee engagement and experience. Employees can seamlessly interact with MeBeBot utilizing native integration into collaborative platforms like Microsoft Teams or Slack channels of your business.

Additionally, it has a gathered global knowledge base with over 300 FAQs that you can edit and modify to fit your organization's rules and regulations. MeBeBot is an excellent choice for businesses looking to hire an international workforce because it supports various languages and geographical areas. 

Amber

Amber is an HR chatbot powered by inFeedo, that uses NLP technology to auto-resolve employee queries from candidates who have made the shortlist without the intervention of your HR support team. By enhancing the overall hiring experience and collecting feedback from every candidate on your organization's hiring procedures, Amber helps you quickly identify areas for improvement in the hiring and interviewing process. 

Moreover, Amber can conduct automated surveys and pulse checks with staff members the moment they join your organization, giving you a complete picture of an employee's journey.

Hubspot Chatbot Builder

Being a simple and robust chatbot builder platform, Hubspot chatbot builder lets you expand and automate live chat conversations. Customers can navigate the website, look up answers to frequently asked questions, and make appointments. Your CRM will retain their responses, enabling you to qualify prospects and turn on automation.

With HubSpot's free chatbot builder, you can create messenger bots that qualify leads, schedule meetings quickly, answer frequently asked customer support questions, and more so your team can devote more time to the conversations that need attention.

Drift

Drift is an AI-powered chatbot that helps B2B organizations to initiate conversations and respond to inquiries. These intelligent chatbots offer real-time engagement and a personalized user experience to customers. You can quickly reach decision-makers by setting up meetings with potential clients using its sales AI chatbot.
Drift categorizes visitor questions into various topic categories by analyzing their context using cutting-edge technologies like machine learning and natural language processing (NLP). 

ProProfs Chat

ProProfs Chat can be used by organizations to provide real-time sales and support for their websites. The software can be used to create distinctive chatbots that automate support, convert leads, and boost sales. Even more, ProProfs Chat offers in-depth reports that help you assess how your chatbots are doing on the website and whether they are effective at attracting more users to your website.

Make human-like interactions that encourage conversions and experiences. Without adding more employees, increase leads and sales constantly. When users can answer multiple-choice and open-ended questions through the chatbot customization dashboard, you generate qualified leads and expand your sales pipeline.

Phia 

The goal of Peoplehum's intelligent HR chatbot Phia is to streamline even the most tedious and repetitive tasks. Phia enables your people team to focus their efforts where they can have a greater impact doing this. Phia can respond to FAQs and even act as a confidante for your employees when necessary by utilizing conversation artificial intelligence technology.

Integrated within modern collaborative platforms like MS Teams, Phia now enables you to connect directly and access all of your HR data within MS Teams. With this integration, you don't need to open an app or switch to a different interface. You can conduct a Phia AI engine query to inquire about any kind of document that your company publishes. Phia can retrieve answers to your questions without the need to load FAQs when combined with the power of PeopleHum driving it or integrated with any backend HCM or HRMS platform that you prefer to use. Phia can intelligently search through instructions, procedure manuals, and other sources for schematic matches to find the most pertinent response to the query being asked.

UnderstandBetter.co

Being an AI chatbot for HR, UnderstandBetter encourages open and honest communication at all levels of the business. The product UnderstandBetter comes from Skcript, a global technology consulting company. It was created with manager-employee dynamics and their effects on worker productivity, engagement, and retention in mind. Companies can use this HR helpdesk chatbot to manage their workforce and provide contextual, individualized employee engagement solutions. Through Understandbetter.co, your HR department can capture, manage, and respond to employee feedback directly from Slack or Microsoft Teams. Employees are free to express their opinions to management at the company without worrying about discrimination. It also goes by the name of a personalized employee feedback system and provides managers with useful information about their direct reports.

In order to address problems proactively, it can promptly express gratitude to staff members, export reports, generate specific recommendations, and suggest corrective actions. 

Ideal

Ideal is an AI chatbot that leverages the power of AI to quickly and accurately shortlist thousands of new applications. It helps HR organizations engage talent at scale, automate time-consuming HR tasks easily, and efficiently collect more data. Ideal is an AI chatbot that leverages the power of AI to quickly and accurately shortlist thousands of new applications. It helps HR organizations engage talent at scale, automate time-consuming HR tasks easily, and efficiently collect more data.

Being an AI recruitment chatbot, Ideal increases candidate interest, eliminates pointless phone interviews, and quickly qualifies candidates. You can streamline and prioritize candidate interviews by automating 70% of your top-of-funnel interactions. Like other AI chatbots, Ideal also recommends practical insights to streamline your hiring process.

Eightfold

Eightfold is a modern talent management platform that specializes in assisting multinational corporations with recruiting and retaining a diverse workforce of workers, candidates, and contractors. Powered by deep-learning AI, Eightfold shows you what you need, when you need it. Eightfold gives people a better understanding of their career potential and gives businesses a better understanding of the potential of their workforce.

Whether you're looking for or developing talent, its skills-driven approach enables organizations to stay ahead with a wealth of talent insights.

Conclusion  

The above-mentioned are the top 20 HR chatbots that are redefining employee support and employee experience. There is no doubt that HR chatbots are crucial in providing seamless employee support in this ever-evolving workplace. HR chatbot offers a wide range of capabilities that can make both your team's HR objectives more easily accomplished. As a result, HR teams will spend less time on mundane activities and more time cultivating genuine relationships with their employees. At the same time, employees receive personalized support and services.

Improve Your HR Processes with Rezolve.ai: A Productivity Booster that Streamlines your Workflow

FAQs

What is an HR chatbot, and how can it revolutionize HR support?‍

An HR helpdesk chatbot is an artificial intelligence-powered virtual assistant that delivers automated and quick HR support. It can redefine HR support by providing instant responses, easy availability, personalized support, and efficient handling of repetitive HR tasks.

How can HR chatbots enhance the employee onboarding process?

An HR service desk chatbot can streamline onboarding by providing new hires with direct access to critical information, answering their questions, guiding them through paperwork, and enabling a smooth and efficient onboarding experience.

Can HR chatbots help in employee self-service tasks? 

Yes, AI chatbots are ideal tools for employee self-service. They can help employees with tasks like updating personal information, accessing payslips, checking leave balances, or requesting time off without the help of a human HR support agent. 

How do HR helpdesk chatbots contribute to a better employee experience? 

HR helpdesk chatbots improve the employee experience by providing quick and accurate responses to employee inquiries, resolving issues promptly, and offering self-service options. They ensure employees can access HR support instantly, improving satisfaction and engagement.

What types of HR queries can HR service desk chatbots handle? 

HR service desk chatbots can handle various inquiries, including questions about their benefits, leave policies, work policies and procedures, training and development, payroll inquiries, and general HR information.