AGENTIC SIDEKICK 3.0 FOR MSPS

Transform Your MSP Operations Inside Your Existing PSA

Executive-level visibility, AI-powered ticket triage, & revenue leakage protection—without changing your tools. Integrates natively with ConnectWise, Halo, & ServiceNow to reduce time-to-resolution by 10+ minutes per ticket.

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A unified AI platform to empower entire IT support ecosystem for MSPs

The future of MSP Operations is Agentic

The Engineer App

Superpowers for Your Technicians

Give your engineers AI superpowers without leaving the tools they already use. The Rezolve.ai Engineer App runs as a panel inside your PSA (ConnectWise, Halo, ServiceNow) to provide instant client context, auto-generated responses, and previous ticket search. It identifies when documentation is missing in IT Glue and auto-creates tickets to fill the gaps.
TECHS Command Center

Executive Visibility. Operational Control.

Rezolve.ai transforms how you manage your MSP with the TECHS Command Center. From AI-powered ticket triage to engineer coaching, we put you in control. Most AI solutions focus only on engineers; we provide the operational visibility executives need to scale. Achieve true transformation with modules for Triage, Escalations, Client Health, Engineer Health, and Scheduling.
Aura Insights

The Engine Behind Client Health

Powered by our Aura Insights engine, stop spending hours prepping for QBRs. Generate comprehensive client health reports in under 5 minutes. Aura continuously monitors resolution rate trends, escalation history, and sentiment, allowing you to walk into client meetings with data-driven training recommendations and proof of value.
MS Teams Experience

The "Front Door" for End Users

While your engineers work in their PSA, your clients stay in Microsoft Teams. Rezolve.ai’s Agentic SideKick 3.0 operates as a native application in Teams, allowing end-users to log tickets, check status, and auto-resolve common issues (like password resets) without ever picking up the phone. Deflect up to 30% of incoming ticket load automatically.

Pre-Integrated into your IT & HR Ecosystem

Rezolve.ai VoiceIQ

AI that speaks, understands, and resolves

Extend your MSP's reach with Rezolve.ai VoiceIQ. Handle password resets, status checks, and after-hours inquiries using natural, human-like AI voice agents. Provide round-the-clock service without expanding your helpdesk team, capturing every detail directly into your PSA.
Email Integration

AI-driven email triage and resolution

Rezolve.ai’s Email Agents automatically categorize, prioritize, and respond to incoming support emails with contextual accuracy. The system intelligently understands intent and urgency, escalating only when necessary—reducing the noise in your inbox so your engineers focus on complex issues.
Revenue Protection

Eliminate the "freebies" that kill margins

Rezolve.ai scans your service agreements in real-time. When an engineer opens a ticket, they see immediately whether the customer is entitled to that service before they work. The system warns engineers of out-of-scope requests and captures time entries to the correct agreement automatically.
Auto-Triage & Scheduling

Replace chaos with clarity

AI analyzes every ticket and auto-assigns to the optimal engineer based on skills and workload with 90%+ confidence. The Scheduler provides a visual calendar with AI recommendations for optimal team scheduling, ensuring the right tech works on the right ticket every time.
Native PSA Integrations

Zero Disruption. Zero Risk.

We don't ask you to change your PSA. Rezolve.ai embeds enterprise-grade AI directly into ConnectWise Manage, Halo PSA, and ServiceNow ITSM. Your engineers never leave the app they use all day. Our AI pod runs directly inside your ticket view—no new windows, no context switching, no risk.
Escalation Management

Catch risks before your clients do

The Escalation Command Center offers a real-time dashboard showing every ticket at risk with weighted scoring (age, sentiment, VIP status). Ensure nothing falls through the cracks and shift from reactive firefighting to proactive management.

Enterprise-Grade Security & Privacy

Built from the ground up to meet the highest global standards.

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SOC 2 Type II
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GDPR
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HIPAA
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ISO 27001

See Why Our Customers Love Us

"We truly enjoyed working with team Rezolve.ai over the past year-and-a-half. This product has truly become revolutionary for our student IT support operations."

Kyle Campanaro

SUNY
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"We are grateful to have found a solution that goes beyond the standard ticketing system and integrates as well with Microsoft Teams."

Nicholas Messer

Director of Client Services, UE
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"Rezolve.ai's technical expertise and innovative thinking helped us navigate challenges and implement a cutting-edge solution that exceeded our expectations."

Lyell Amora

AC Transit
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"Our ITSM procedures flow over to 30 different departments in our company. Rezolve.ai was very generous in delivering a customized solution for us"

Lyle Florence

Sr. Manager, IT Support Ops, MyEyeDr
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Agentic AI Sidekick 3.0

World’s most advanced AI - purpose built for IT & HR support

Smart, capable and accurate Agentic AI that automates 30-40% of your IT and HR tickets volumes to deliver relief to support agents and uplift your employee experience.

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Agentic AI SideKick 3.0 for MSPs delivers results

Engineer efficiencies, Actionable service desk insights, & End user ticket self-service & resolution.

Enterprise Grade AI – tuned for MSPs

Integrates with your PSA and tech stack.
Enables Microsoft Teams as a channel for your end users.
Reduces time-to-resolution by 30% or more.
Enterprise GenAI search across SharePoint, IT Glue, Hudu, etc.
Identifies tickets for escalation with 90%+ accuracy..
Deflects up to 30% incoming ticket load with auto-resolution.
Automates manual processes.

A unified AI platform to empower entire IT support ecosystem for MSPs

The future of MSP Operations

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Conversational AI Ticketing Support

Rezolve.ai partners with MSPs like you to thrive in the AI revolution. With 7+ years of tested product-market fit, and a host of enterprise customers, our MSP solution is both a product, (rapid deployment), and a platform (middleware/development studio) integrating with third-party data sources and applications.  Our Agentic AI SideKick 3.0 can be deployed rapidly with powerful backend knowledge management, enterprise search, and conversational ticketing.

Watch now: Podcast - AI for MSPs - The MSP Opportunity
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Rezolve.ai Integrations & Creator Studio

Our Agentic SideKick 3.0 bot is trained against your data sources to empower your engineers to do more work in less time. We integrate with leading ITSMs, PSAs, documentation systems, and SharePoint. Couldn’t find your app on the list? With a solid well documented API, we can integrate with your existing tech stack as well.

Watch now: Podcast - AI for MSPs - Gen AI Middleware - the concept
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Native Microsoft Teams Application

SideKick 3.0 operates as an application in Microsoft Teams. Your engineers benefit from enterprise search, auto ticket classification & prioritization, ticket note & time entries, all within MS Teams interface. Additionally, SideKick 3.0 agent provides “suggested next actions” for your technicians and even drafts customer replies and status updates.

Watch now: Podcast - AI for MSPs - AI Auto Categorizing ticket types, priority level, and time entries

Pre-Integrated into your IT & HR Ecosystem

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Service Desk Analytics “Aura Insights

SideKick 3.0 auto scores your open tickets, discerning which need attention & escalation. The AI is trained to spot negative end-user sentiment and respond with empathy. It analyzes attributes such as:

Cadence: How frequently is the ticket being updated?
Acumen: Is the engineer doing the right things technically?
Disruption: How disruptive is this issue to the end user?
Clarity: Are end-user conversations clear and helpful?
Empathy: Is the engineer practicing empathy?
Read blog: Proactive Service Management for MSPs: Leveraging AI to Anticipate and Resolve Issues
Microsoft Teams as a Channel for Your End-User Community

Rezolve.ai SideKick 3.0 resolves common issues such as password resets, software installations, and more. With deflection of up to 30–40% L1 issues, the ROI is real & rapid.

Ticketing in MS Teams – End users receive ticket updates on the go!
Live Chat Support – SideKick 3.0 enables users to loop in human-support when required.
Slash Phone Calls – Reduce call load on your contact center with MS Teams/Slack as a channel.
Watch now: Podcast - AI for MSPs - AI Auto Categorizing ticket types, priority level, and time entries
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Automation Studio & Agentic AI capabilities

Create your own flows, actions, triggers, and “cards” to produce automations - both internally for your engineers, and externally for your clients. Our Agentic AI bot handles repetitive tasks that are prone to human error. For example – employee onboarding/offboarding application and network accounts for end users.

Watch now: Podcast - AI for MSPs - The Evolution of AI -> GenAI -> Agentic AI
Extended Use Cases & Revenue Generation

Rezolve.ai Agentic Sidekick 3.0 will revolutionize operations for your clients with meaningful revenue and real business value.

HR use cases – Deflect up to 70% of repetitive HR queries with Conversational AI employee support.
Policies, Procedures & Training – Train Rezolve.ai SideKick 3.0 to answer business related questions and make common knowledge easily accessible to all.
Read blog: The MSP Playbook for Rapid ROI with Intelligent Support 

Why Rezolve.ai?

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We have more experience than most in the GenAI space. With hundreds of enterprise customers across multiple verticals, you can trust our ability to produce meaningful ROI for your MSP.
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Designed by MSP Experts for MSPs – Our Agentic AI system is designed by industry experts, and purpose built to drive value for the MSP Community. We continuously listen to the needs of the MSP community to help shape our product roadmap.

Partner with Us to Become an AI-Infused MSP

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AI-Infused MSPs speak AI to their clients - with sensible, safe, and cost-effective AI IT support customized to their clients' needs.
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AI-Backed MSPs preserve client relationships - meaningful insights into ticketing data and proactive ticket resolution retain more clients.
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AI-Infused MSPs will win more business – lead the AI initiative to positively impact your service delivery and win more clients.

See Why Our Customers Love Us

"It [Rezolve.ai] is very easy to use. Now employees can submit a ticket, can get ticket status, and ask questions. Management is also very happy about the approvals with within MS Teams"

Tan Nguyen

Leader, Digital Workplace
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"Rezolve.ai has really shown their knowledge in this industry with the way they have worked through the unknowns of implementation."

Lane Terry

DevOps Supervisor, F12.net
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"One of the things that lead us to Rezolve.ai was seamless integration with MS Teams. We moved away from the old format. Our users can now open tickets with just one icon click"

Team Management

The Minnesota Timberwolves
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Justin Butler

"The Rezolve team is very responsive and thorough with collecting requirements and going through user journeys to ensure the solution they provide is what we need"

Teri Carlson

Director, Customer Support Operations
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Enterprise-Grade Security & Privacy

Built from the ground up to meet the highest global standards.

Security Logo
SOC 2 Type II
Security Logo
GDPR
Security Logo
HIPAA
Security Logo
ISO 27001